High stability CNC manufacturers
15 years focus on CNC machine R&D

1. Three guarantee services:
Warranty: During the warranty period, free repair services are provided for quality issues of the product to ensure that it can be restored to normal use.
Free exchange: In case of serious quality problems or irreparable issues with the product, we provide customers with exchange services according to regulations.
Return policy: Accept customer's return request and refund the corresponding amount, provided that the return conditions are met.

2. Repair and maintenance services:
Provide professional maintenance services to solve product malfunctions encountered by customers during use.
Regularly provide product maintenance services to customers, extend product lifespan, and enhance customer experience.

3. Technical guidance and support:
Provide technical guidance on product usage, operation, and other aspects based on customer needs to help customers better use the product.
Set up a technical support hotline or online platform to answer any questions customers may encounter during use at any time.

4. Return and exchange service:
Simplify the return and exchange process to ensure that customers can easily complete the operation when they need to return or exchange goods.
Strictly inspect return and exchange products to ensure they meet the return and exchange standards.

5. Customer communication and feedback:
Regularly communicate with customers through phone calls, home visits, and other means to understand product usage and customer satisfaction.
Timely answer customer inquiries, handle customer complaints, and enhance customer satisfaction and loyalty.

6. On site installation and debugging:
For products that require installation and debugging, provide professional on-site services to ensure that the products can be used normally.
During the installation and debugging process, introduce product features and usage methods to customers to improve their user experience.

7. Project acceptance and training services:
For large projects or complex products, provide project acceptance services to ensure that the product meets contract requirements.
Provide product usage training to customers to help them better grasp product functions and usage skills.

8. Emergency response and product updates and upgrades:
Establish an emergency response system to quickly respond and handle product failures or customer issues.
Regularly provide product updates and upgrades to enhance product performance and security.